Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

At customisebooking.com, we understand that travel plans can change. This policy explains how cancellations and refunds work for bookings made through us.

1. Overview

Our cancellation terms align with those of our service providers (airlines, hotels, car rentals, tour operators). Reviewing these before confirming your booking can help you avoid extra costs.

2. Your Right to Cancel

Bookings can be cancelled within 24 hours for a full refund if made at least 7 days before departure.

To cancel, contact us at:

Email: info@customisebooking.com

Phone: +1 (888) 453-7005

3. Refunds

Approved refunds will be returned to your original payment method within 14 business days. No processing fee applies.

4. General Terms

• Cancellations must be made in writing (email or official channels).
• Fees depend on:
  • Type of service
  • Provider’s rules
  • How far in advance you cancel

5. Airline Tickets

• Most tickets are non-refundable and non-transferable.
• Changes may be possible with fees and airline approval.
• No refunds for:
  • No-shows
  • Partially used tickets

6. Hotel Bookings

• Policies vary by hotel and rate type.
• Flexible rates may allow free cancellation up to 24–72 hours before check-in.
• Promotional rates are usually non-refundable.

7. Tours & Activities

• 30+ days before the event: may qualify for a full/partial refund.
• Within 15 days: non-refundable.
• No refunds for no-shows.

8. Exceptional Circumstances

Refunds may be considered in cases of:

• Medical emergencies (proof required)
• Bereavement (documentation required)

These are subject to provider approval and are not guaranteed.

9. Cancellation & Refund Process

(A) Notification

Inform us quickly to reduce potential charges.

(B) Cancellation Fees

Calculated based on service type, provider rules, and timing.

(C) Refund Eligibility

Subject to provider’s terms and payment method.

(D) Payment Method

Processing time depends on your bank or payment provider.

(E) Documentation

May include proof of payment, government ID, and booking reference.

(F) Communication

Use official channels for faster handling.

(G) Escalation

If denied, you can follow the provider’s dispute process.

(H) Tracking

Some providers offer online refund tracking.

(I) Partial Refunds

Issued for unused portions of eligible services.

(J) Non-Refundable Fees

Certain charges are always non-refundable.

(K) Special Waivers

In rare emergencies, providers may waive fees.

(L) Refund Denial

• Missed cancellation deadlines
• Incomplete documents
• Violation of terms

(M) Delays

High demand or verification processes may cause delays.

10. Airline-Specific Rules

• Policies vary by:
  • Fare type
  • Destination
  • Travel class
  • Special promotions

11. Policy Updates

customisebooking.com may update this policy without prior notice. Check regularly for changes.

12. Need Help?

Our support team is available 24/7 for cancellations and refunds.

Email: info@customisebooking.com

Phone: +1 (888) 453-7005